LiveProject Support

Paying customers

Paying customers have access to our priority support:

  • Your requests are prioritized
  • Your are guaranteed 48 hours response time
  • You may use the forum and e-mail support as described above. Please make sure to tell us your registered e-mail address for verification.
  • You may call our support line at 1-888-4KADONK (452-3665) during normal business hours

Customers using our free viewer

If you are using our Free Project Viewer, you have these options available:

  • Search the KaDonk forum, or post a question
  • Send an e-mail to the KaDonk support team
  • For problems with your project file, please open LiveProject, and send us an e-mail from the Help > Submit error or suggestion via Email or Help > Send Project file to KaDonk for Analysis dialogs. Include your project file if possible.

To get priority support, we recommend that you Upgrade Now



Project viewer premium
Great for companies that wants to enable entire departments to view Microsoft project files.

Project Collaboration
Allows teams to suggest changes and make updates to project plans. The manage acts as a gate-keeper for all changes, and can continue working in Microsoft project. LiveProject will update the project files automatically with approved changes. No more copying and pasting.

Once you download LiveProject, you can upgrade your features by purchasing and applying license codes.